Support
Merchant Support
Connect with the right team for your needs — from account changes to technical assistance and partner support.
Support Departments
Oracle Merchant Services provides dedicated support teams for every aspect of your payment operations. Find the right team below.
Merchant Solutions
Give a shout to our Merchant Solutions team if you'd like to make changes to your existing merchant account.
CardPointe Support
Reach out to the CardPointe Support team if you need assistance with a product from the CardPointe suite. When prompted, say "CardPointe Support" to connect with the team.
Clover Support
The Clover Call Center provides 24/7 customer support 365 days of the year, free of charge. Contact this team for general inquiries, installations, and training assistance.
Merchants should include MID and description of the issue via email
Support numbers are displayed on devices, Clover Go app (Help & Support), and Web Dashboard (Help section)
If you do not have a Clover demo account, you can create one for free at clover.com/developers/demo.
Clover Capital Support
Merchants who choose not to self-service can contact a support representative for product questions, balances, application assistance, and technical support.
ISV Merchant Support
If you use a software platform integrated with CardPointe, our ISV Merchant Support team can answer your questions and make sure you never miss a sale.
Developer Support
If you have questions about our APIs or need help with your integration, contact your Relationship Manager or Account Executive for assistance.
ISV Partner Support
Contact the ISV Support team if you're one of our integrated software partners and have questions about our APIs or accessing CoPilot, our customer and account management application.
Partner Solutions
The Partner Solutions team is dedicated to helping our sales partners and agents with questions related to the CardPointe platform and services, and our partner portal, CoPilot.
POS Hotline
The POS Hotline is your dedicated support team for merchant activations including Nashville downloads, TID creation, terminal troubleshooting, equipment changes, and Apriva/Datawire setups.
Nashville downloads + TID creation
Terminal troubleshooting
Adding or changing equipment
Apriva and Datawire setups
Not Sure Who to Contact?
Reach our general support line and we will route you to the right team.
Need More Help?
Our team is here to assist you with any questions about your merchant account.