Privacy Policy

Effective Date: March 16, 2024

At Oracle Merchant Services, we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information. By accessing or using our website or services, you consent to the practices described herein.

Information We Collect

1. Personal Information

We may collect information that identifies you as an individual, including:

• Name, address, email, and phone number
• Payment account information and billing details
• Business registration and tax identification numbers
• Customer communications, inquiries, and service requests

2. Non-Personal Information

We may collect information that does not directly identify you, including:

• IP address and device information
• Browser type, operating system, and website usage
• Cookies and tracking data to improve website functionality

3. Transaction Data

To provide our merchant services, we collect transaction-related information, including:

• Credit card and debit card transaction details
• Payment processing history
• Chargeback and dispute records
• Subscription and recurring billing activity

How We Use Your Information

We use the information collected for purposes including:

• Processing payments and managing merchant accounts
• Verifying your identity and business eligibility
• Communicating updates, promotions, and support notices
• Preventing fraud, unauthorized transactions, and security breaches
• Complying with legal, regulatory, and contractual obligations

Insurance and Security Measures: Oracle Merchant Services carries insurance coverage for ransomware, hacking, and fraud-related events. Additionally, we implement advanced security protocols, encryption, and monitoring systems to protect your personal and financial data from unauthorized access.

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information with:

• Payment networks and banking partners to facilitate transactions
• Regulatory authorities as required by law or court order
• Third-party service providers who assist in operating our services, provided they adhere to strict confidentiality and security standards
• Legal or compliance investigations if necessary to protect Oracle Merchant Services or our merchants

Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, analyze site performance, and tailor content. You may choose to disable cookies through your browser settings; however, certain site functions may be limited if cookies are disabled.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete personal information
• Opt out of marketing communications
• Restrict certain data processing
• Request records related to data collection, sharing, or retention

Requests can be submitted to privacy@oraclemerchantservices.com or via our customer support portal.

Data Retention

We retain personal and transactional data only as long as necessary to:

• Provide services and maintain accounts
• Comply with legal and regulatory requirements
• Protect against fraud, disputes, and liability

Changes to This Privacy Policy

Oracle Merchant Services may update this Privacy Policy periodically. We encourage you to review it regularly. Changes become effective upon posting to our website.

Contact Us

For questions or concerns regarding privacy practices, please contact:

Oracle Merchant Services
Email: privacy@oraclemerchantservices.com
Phone: (XXX) XXXXXXX