Careers at Oracle Merchant Services

The Social Media Manager will be responsible for developing and executing a comprehensive social media strategy that drives brand awareness, engagement, and lead generation across multiple platforms. This role requires a deep understanding of content creation, audience targeting, analytics, and paid advertising. The ideal candidate will manage content calendars, coordinate with marketing and sales teams, and optimize campaigns based on performance data. They will also oversee brand voice consistency and monitor trends to ensure Oracle Merchant Services remains competitive in the digital landscape. Minimum qualifications include prior experience managing business social media accounts, proficiency with analytics tools, and strong content creation skills. Experience in fintech, SaaS, or B2B marketing is highly preferred.

The Fraud & Security Specialist plays a critical role in protecting both the company and its merchant clients from financial fraud, cyber threats, and data breaches. This position involves monitoring transaction patterns, identifying suspicious activity, and implementing proactive risk mitigation strategies. The specialist will work closely with underwriting, compliance, and technical teams to ensure all systems meet current security standards. Familiarity with chargeback management, fraud detection tools, and payment processing systems is essential. Minimum qualifications include experience in fraud prevention, cybersecurity, or financial risk management, along with strong analytical and investigative skills.

The Merchant Support Specialist serves as a primary point of contact for merchants, assisting with account setup, troubleshooting, and ongoing service needs. This role requires excellent communication skills and the ability to resolve issues quickly and professionally. Responsibilities include handling inbound and outbound support requests, coordinating with technical teams, and ensuring a seamless customer experience. The ideal candidate is detail-oriented and comfortable working in a fast-paced, client-facing environment. Minimum qualifications include customer service experience, familiarity with payment processing systems, and strong problem-solving abilities.

The Compliance Officer ensures that Oracle Merchant Services operates within all applicable legal, regulatory, and industry standards. This includes overseeing PCI compliance, monitoring internal processes, and maintaining documentation for audits and regulatory reviews. The role requires staying up to date with evolving financial regulations and implementing policies to mitigate risk. The Compliance Officer will collaborate with multiple departments to enforce best practices and ensure adherence to company policies. Minimum qualifications include experience in compliance, legal, or financial services, with strong knowledge of regulatory frameworks and attention to detail.

The Customer Success Manager is responsible for building long-term relationships with merchants and ensuring they derive maximum value from our services. This role focuses on onboarding, retention, and account growth, working closely with sales and support teams to identify opportunities for upselling and optimization. The ideal candidate is proactive, relationship-driven, and capable of managing a portfolio of accounts. Minimum qualifications include experience in account management or customer success, strong communication skills, and the ability to analyze customer data to drive strategic decisions.

The Business Development Manager will drive revenue growth by identifying new partnership opportunities, expanding market reach, and closing high-value deals. This role requires a strong sales background, strategic thinking, and the ability to build relationships with key stakeholders. Responsibilities include prospecting, presenting solutions, negotiating contracts, and collaborating with internal teams to ensure successful onboarding of new clients. Minimum qualifications include experience in B2B sales, preferably within merchant services or fintech, along with a proven track record of meeting or exceeding sales targets.

The Business Analyst will support strategic decision-making by analyzing data, identifying trends, and providing actionable insights. This role involves working with cross-functional teams to improve operational efficiency, optimize processes, and support product development initiatives. The ideal candidate is highly analytical, detail-oriented, and comfortable working with large datasets. Minimum qualifications include experience in data analysis, proficiency in tools such as Excel or BI platforms, and the ability to translate data into clear business recommendations.

The Marketing Analyst is responsible for evaluating campaign performance, tracking key metrics, and optimizing marketing strategies based on data-driven insights. This role requires strong analytical skills and experience with digital marketing platforms. The analyst will work closely with the marketing team to refine targeting, improve ROI, and support growth initiatives. Minimum qualifications include experience in marketing analytics, familiarity with tools such as Google Analytics, and the ability to interpret complex data sets.

The Bi-lingual Sales & Customer Service role is essential for supporting a diverse merchant base, particularly Spanish-speaking clients. This position involves both sales and support responsibilities, including onboarding new merchants, addressing customer inquiries, and identifying opportunities to expand accounts. The ideal candidate is fluent in English and Spanish, with strong interpersonal and sales skills. Minimum qualifications include prior experience in sales or customer service, fluency in both languages, and the ability to work in a fast-paced environment.

The Fintec Labs Internship is designed for college students and recent graduates interested in gaining hands-on experience in fintech, SaaS development, and merchant services. Interns will work alongside experienced professionals on real-world projects, including software development, marketing campaigns, data analysis, and business strategy initiatives. This program is ideal for individuals looking to build practical skills while contributing to innovative solutions in the payments space. Candidates should be currently enrolled in or recently graduated from a relevant program such as business, finance, marketing, or computer science. Strong work ethic, curiosity, and a willingness to learn are essential.