Equipment Support

Troubleshooting

Verify that the device is powered on and securely connected to its power source. If the screen is blank, unplug the device, wait 10 seconds, and reconnect it. For connectivity issues, confirm that the Ethernet cable or phone line is properly connected and that your internet service is active. Restarting your router and the terminal can often resolve communication errors. If transactions are being declined or not processing, attempt a batch close and reboot the device. If the device is unresponsive or frozen, perform a hard reboot by disconnecting power and reconnecting after a short pause. For printer issues, check that paper is loaded correctly and that there are no jams inside the terminal.

Warranty coverage typically includes a one-year limited manufacturer warranty covering defects in materials and workmanship under normal use. This warranty does not cover physical damage, liquid exposure, misuse, unauthorized repairs, or issues caused by power surges or improper installation. If your device is outside of warranty, replacement or repair costs may apply depending on your service agreement.

Manufacturer Support

Troubleshooting

Confirm the device has sufficient battery charge or is properly connected to power. If it will not turn on, hold the power button for several seconds or connect to a charger and allow time to recharge. For connectivity issues, check whether the device is connected to WiFi or cellular service and confirm the signal is strong. Restarting the device often resolves temporary network or application issues. If the terminal is experiencing software errors or apps are not loading, perform a reboot and ensure the device has the latest updates installed. If transactions are failing, confirm that the correct payment application is open and the device is properly activated with your processor. Printing or receipt issues may require checking printer paper or restarting the device.

The Dejavoo Z11 generally includes a one-year limited manufacturer warranty covering hardware defects. The warranty does not cover cracked screens, water damage, battery degradation from improper charging, or damage caused by drops or misuse. Extended protection may be available depending on your service agreement.

Manufacturer Support

Troubleshooting

Check all cable connections including power and network cables and ensure the device is powered on and connected to a stable internet source. Restarting both the terminal and your internet router can resolve many communication issues. For transaction errors, close the batch and reboot the device. If the terminal is not printing receipts, verify that paper is installed correctly and that there are no obstructions in the printer compartment. If the device appears frozen or unresponsive, perform a power cycle by unplugging it and reconnecting after several seconds.

The Dejavoo Z6 includes a standard one-year manufacturer warranty covering defects under normal operating conditions. The warranty does not cover damage from spills, drops, electrical surges, or unauthorized modifications. Devices outside of warranty may require replacement at the merchant's expense unless covered under a service agreement.

Manufacturer Support

Troubleshooting

Ensure the device is powered on and properly connected to your network. If the terminal cannot connect, check your Ethernet or phone line connection and confirm your internet service is active. Restarting the terminal and router can resolve most connectivity issues. If transactions are failing or timing out, perform a batch close and reboot the device. For frozen screens or slow performance, unplug the device, wait 10 seconds, and reconnect power. Printer issues can usually be resolved by checking the paper roll and ensuring it is installed correctly.

The FD150 typically comes with a one-year limited manufacturer warranty covering hardware defects. This warranty excludes damage caused by misuse, liquid exposure, power surges, or unauthorized repairs. Replacement eligibility may vary depending on your agreement with Oracle Merchant Services.

Manufacturer Support

Troubleshooting

Verify that the device is properly powered and securely connected. If the screen is unresponsive or blank, disconnect the power cable, wait 10–15 seconds, and reconnect the device. For connectivity issues, confirm that your Ethernet or WiFi connection is active and stable — restarting both the terminal and your network router often resolves communication errors. If transactions are failing or timing out, perform a batch close and reboot. If the touchscreen is not responding properly, clean the screen and restart the terminal. For receipt printing issues, check that paper is loaded correctly and that there are no jams in the printer compartment.

The Equinox LUXE 6700 typically includes a one-year limited manufacturer warranty covering defects in materials and workmanship under normal use. The warranty does not cover physical damage, cracked screens, liquid exposure, misuse, unauthorized repairs, or damage caused by power surges.

Manufacturer Support

Troubleshooting

Confirm that the device is powered on and all cables are securely connected. If the display is not responding, disconnect power, wait several seconds, and reconnect. For network issues, verify your internet connection and restart your router if necessary. If transactions are not completing, perform a batch close and restart the terminal. For touchscreen or performance issues, a reboot is often effective. If receipts are not printing, check the paper roll and ensure it is installed correctly without obstruction.

The LUXE 8500 includes a standard one-year limited manufacturer warranty covering defects in materials and workmanship. The warranty does not cover physical damage, liquid spills, misuse, or damage from power surges. Additional coverage may be available depending on your agreement with Oracle Merchant Services.

Manufacturer Support

Troubleshooting

Ensure the device is charged or connected to a power source. If the device does not power on, connect it to a charger and allow sufficient time for the battery to recharge. For connectivity issues, confirm that the device has a strong WiFi or cellular signal — restarting the device can often resolve temporary connection or application issues. If transactions are not processing, verify that the payment application is open and properly configured. If the device freezes or becomes unresponsive, perform a reboot by holding the power button or disconnecting and reconnecting power if applicable. For printing issues, check that paper is properly loaded and the printer compartment is clear.

The LUXE 6200M generally includes a one-year limited manufacturer warranty covering hardware defects under normal use. The warranty does not cover damage caused by drops, liquid exposure, battery misuse, or unauthorized modifications.

Manufacturer Support

Troubleshooting

Ensure the device is charged — connect it to a power source if needed. If the reader is not connecting to your mobile device, confirm that Bluetooth is enabled and the reader is paired correctly within the Clover Go app. Restart both the reader and your mobile device to resolve connection issues. If transactions are failing, ensure the Clover app is updated and your account is active. Re-pairing the device can also resolve communication errors. If the reader is not accepting cards, check for physical damage or debris in the card slot.

The Clover Go Gen 3 Reader typically includes a one-year limited manufacturer warranty covering defects in normal use. The warranty does not cover damage from drops, liquid exposure, or improper handling. Accessories such as cables may have separate warranty terms.

Manufacturer Support

Troubleshooting

Ensure both the reader and dock are properly powered and connected. If the reader is not charging, verify the dock is plugged in and functioning. If the reader is not connecting to your device, check Bluetooth settings and re-pair within the Clover app. If transactions are not processing, confirm the Clover application is updated and properly configured — restarting the reader, dock, and mobile device can resolve most issues. If the dock is not functioning, try connecting the reader directly to a charger to isolate the issue.

The Clover Go 3 Reader and Dock bundle typically includes a one-year limited warranty covering defects in materials and workmanship. The warranty does not cover damage from drops, spills, or misuse. Dock accessories may have separate coverage depending on the supplier.

Manufacturer Support

Troubleshooting

Confirm that all components including the display, payment terminal, and stand connections are securely powered and connected. If the screen is unresponsive, restart the device by disconnecting power, waiting 10–15 seconds, and reconnecting. Kiosks rely on consistent connectivity for transactions — verify that your internet connection is active and stable. If customers are unable to complete transactions, check that the Clover application is running and updated. If the touchscreen is not responding accurately, clean the screen and reboot. For payment issues, confirm that the card reader is functioning and free of debris.

The Clover Kiosk Bundle generally includes a one-year limited manufacturer warranty covering defects in materials and workmanship under normal use. This warranty does not cover physical damage, screen cracks, liquid exposure, vandalism, or misuse. Components such as stands and mounts may have separate warranty terms depending on the supplier.

Manufacturer Support

Troubleshooting

Verify that the kiosk unit is securely mounted and powered. If the system does not turn on, check all power connections at both the kiosk and the base of the stand. Restart the system by disconnecting power and reconnecting after a short pause. If the kiosk is experiencing connectivity issues, confirm your internet connection is active — restarting your router and the kiosk can resolve most communication errors. If the touchscreen is not responding, clean the surface and reboot the device. For payment failures, ensure the payment module is properly connected and operational.

The Clover Kiosk with Floor Stand Bundle typically includes a one-year limited manufacturer warranty for the kiosk hardware. The warranty does not cover physical damage, tampering, environmental damage, or improper installation. The floor stand itself may have separate warranty coverage depending on the manufacturer.

Manufacturer Support

Troubleshooting

Confirm that the device is powered on and connected to your system. Check USB, Ethernet, or wireless connections depending on your setup. If labels are not feeding properly, ensure that the correct label size is loaded and that the roll is aligned correctly. If print quality is poor, clean the print head and verify that you are using compatible labels. Restarting the printer and your connected system can resolve most communication errors. If the printer is not responding, check for driver or software issues and reinstall if necessary.

Epson label printers typically include a one-year limited manufacturer warranty covering defects in materials and workmanship. The warranty does not cover damage caused by improper label materials, lack of maintenance, spills, or physical damage. Regular cleaning and proper usage are required to maintain warranty coverage.

Manufacturer Support

Troubleshooting

Check that all screens and connected devices are powered on and properly connected to your network. If orders are not appearing on the display, verify that your POS system is online and properly integrated with the KDS software. Restarting the KDS screens and the POS system can resolve most communication issues. If the display is frozen or lagging, perform a reboot and check for available software updates. Ensure all network connections are stable. If touchscreens are not responding, clean the screen and restart the device. For order routing issues, verify that menu items and printer or display assignments are configured correctly within your POS system.

KDS hardware typically includes a one-year limited manufacturer warranty covering defects in materials and workmanship. The warranty does not cover screen damage, liquid exposure, grease buildup, improper installation, or environmental damage common in kitchen settings.

Manufacturer Support

Troubleshooting

Ensure the printer is powered on and connected to your POS system. Check Ethernet, USB, or WiFi connections depending on your setup. If orders are not reaching the printer, verify it is properly assigned within your POS system. If the printer is powered but not printing, check for paper jams and confirm that paper is loaded correctly. Restart the printer and your POS system to resolve communication issues. If print quality is poor, clean the print head and ensure you are using compatible paper. If the printer is printing slowly or intermittently, check your network connection and ensure the printer firmware is up to date.

Kitchen printers typically include a one-year limited manufacturer warranty covering defects in materials and workmanship. The warranty does not cover damage caused by heat, grease, liquid exposure, improper paper use, or lack of maintenance.

Manufacturer Support

Troubleshooting

Ensure the scale is securely connected to your Clover POS system and check all cables to confirm it is receiving power. If the scale is not displaying accurate weights, recalibration may be required through your POS settings. Restart both the scale and the Clover system to resolve communication issues. Ensure the scale is placed on a flat, stable surface, as uneven placement can affect accuracy. If the device is not recognized by your system, verify that all software updates are installed.

Clover weight scales generally include a one-year limited manufacturer warranty covering defects under normal operating conditions. The warranty does not cover damage from overloading, improper calibration, liquid exposure, or physical impact.

Manufacturer Support

Troubleshooting

Confirm the cash drawer is properly connected to your receipt printer or POS system. Check the cable connection and ensure the drawer is assigned correctly in your POS settings. If the drawer still does not open automatically, try using the manual key to verify it is not jammed. Restart your POS system and test the drawer again. If the drawer opens manually but not electronically, the issue may be related to the printer or trigger configuration — ensure your printer is functioning properly, as many drawers rely on the printer connection to open.

Cash drawers typically include a limited manufacturer warranty covering defects in materials and workmanship. The warranty does not cover physical damage, forced entry, lock damage, or wear and tear from heavy use.

Manufacturer Support

Troubleshooting

Confirm the scanner is properly connected to your Clover POS system. Check the USB or wireless connection depending on your model. If the scanner is not reading barcodes, ensure the lens is clean and free of dust or debris — a dirty lens is one of the most common causes of scanning issues. If the scanner powers on but does not register scans, restart your POS system and reconnect the scanner. For wireless models, confirm the scanner is paired correctly and has sufficient battery charge. If certain barcodes are not scanning, verify they are not damaged and are compatible with the scanner type.

Barcode scanners typically include a one-year limited manufacturer warranty covering defects in materials and workmanship. The warranty does not cover physical damage, drops, liquid exposure, cable damage, or wear from heavy use. Improper handling or unauthorized modifications may void the warranty.

Manufacturer Support

Troubleshooting

Check that the device is properly connected to your POS system or computer, and verify USB or Bluetooth connections depending on the model. If the reader is not recognizing cards, inspect the card slot or tap area for debris or damage. If transactions are not processing, confirm your payment application is running and properly configured — restart both the reader and the connected device to resolve communication errors. For Bluetooth readers, ensure the device is paired correctly and has sufficient battery charge. If the reader is not encrypting or transmitting data properly, this may require software configuration or updates — Oracle Merchant Services can assist with reconfiguration and troubleshooting.

Encrypted card readers typically include a one-year limited manufacturer warranty covering defects in materials and workmanship. The warranty does not cover physical damage, tampering, unauthorized modifications, or damage caused by improper handling. Because these devices are security-sensitive, tampering may void the warranty entirely.

Manufacturer Support